HI Shree
Please can you check the KBA it mentions specifically about the service confirmation ;
Also incase the button in SC is disbaled it could be a role issue
1.Check if the issue is for all users or not?
2. If the PO has any open qty to do GR ?
3. Is this for all PO or any specific please elaborate
I dont think it has anything to do with SPRO settings .
1796585 - Confirmation status remains in "Approved" or "Error in process"
Ideally for retransferring service confirmations which are stuck in transfer, the report Z_ES_RETRANSFER as mentioned in note906050needs to be used. The backend error which forced the confirmations into Error in Process status should always be first corrected inorder to ensure that the report successfully transfers the service confirmation.
The report Z_ES_RETRANSFER needs to be always executed with the flag P_CHKTR set to blank. The significance of this flag is that only if the system finds this flag value to be blank it will ensure that the status I1017 (Currently being transferred) is set to active in the confirmation. Subsequently, when the transfer of this entrysheet is successful then the system deactivates this status I1017 and sets the status I1018 (Posted in the backend).
In the event, if you do not want to correct the backend error but simply reset the status of the confirmation, you can execute the function module BBP_PD_CONF_TRANSFER with the following parameters:
I_GUID - header GUID of the service confirmation/cancellation
I_START_CANCEL - '3' for confirmation / '1' for cancellation
The usage of this function module BBP_PD_CONF_TRANSFER is only on a need basis to reset the status of the confirmations. It is always advisable to employ the report Z_ES_RETRANSFER inorder to retransfer the confirmation.
Regards
Vinita