Scenario:
I have an assignment field that people assign people to work on the ticket. The ticket can have multiple of single assignments, meaing how many technicians are assigned to the ticket. I am trying to print records/tickets that only have a single assignment/technician to the ticket. Is it possible to isolate these tickets with a group formula or somthing. My current report is printing single and multiple assignment tickets, I only want single assignment tickets.
Here are my report table/fields:
The open date field is from table/field: CallLog.RecvdDate
The ticket number field is from the table/field: CallLog.CallID
The 1st Level assignee field is from the table/field: Asgnmnt.Assignee
The Date Assign field is from the table/field: Asgnmnt.DateAssign
The Time Assign field is form the table/field: Asgnmnt.TimeAssign
The Ticket Owner field is from the table/field: CallLog.Tracker
The Group Name filed is from the table/field: Asgnmnt.GroupName
This is how these two tables are related: CallID and DTLastMod
Sample Data:
Open Date Ticket # 1st Level Assignee Date Assign Ticket Owner Group Name
2013-12-01 1125474 Mel Limm 2013-12-01 LIMM01 BWHelpDesk
Here's the group selection formula I am using: Count ({Asgnmnt.Assignee}, {CallLog.CallID}) = 1
Its not working, still including tickets with multiple assignments.
Can someone help?
thanks.
G.